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    Anzir Help CenterJubenshaRunning a venue

    Check balances, play access and payment outcomes

    Know which account and access to check, and what to do if a payment outcome is unclear.

    Before you start · Your account must be authorised to view or use the venue’s balance and access for this game.

    This guide covers Jubensha in the Anzir app. Its hosting and per-session usage rules do not describe every Anzir product.

    What you will be able to do:Review the amount before paying or starting and proceed from the confirmed outcome.

    • Your account must be authorised to view or use the venue’s balance and access for this game.
    On this page

    Confirm the venue and account first

    Select the intended venue in My venues and open its balance or access information. Distinguish total, available and frozen balance. If loading fails, refresh or retry and verify the actual information before continuing.

    Review the cost for this action

    1. Check the purpose of the action on the actual preview, access or game-start confirmation.
    2. Review the venue, work, currency, amount and applicable offer or play ticket.
    3. If the balance is insufficient, follow the currently available top-up or purchase entry and payment methods. Return to the original game and review again afterwards.

    Use the confirmed outcome to decide what follows

    After payment, review the balance, relevant records or action state. If processing is ongoing or the result is unclear, check records and current status first. If needed, contact support with the time, work and record reference before repeating the payment.

    Review special conditions before acting

    Playtesting, full previews, offers, cancellations and refunds have their own current conditions. Check the relevant confirmation or support information for your action. Creator earnings and settlement follow the work’s cooperation agreement.

    Already have the app? Return to it and follow the steps in this guide.

    Keep going

    Still need a hand?Contact support